Info Desk Kiosk Impact
Info Desk Kiosk is an interactive airport passenger and visitor all-in-one information center
The Information Desk Kiosk was developed for use by an airport’s Travelers Aids to better assist customers with their information requests. The solution runs a dual-paneled system that displays information to customers and can serve as a telestrator, such as for sketching a path along a map for wayfinding.
In addition to featuring static and interactive maps for wayfinding, the system provides current information on flights, gates, baggage, ground transport and other information of interest to the traveler. The system also generates a QR code so that the requested information can be sent directly to the customer’s mobile device.
The solution helps to eliminate manual processes for the Travelers Aid, but it also assists airports with understanding customer needs. Each customer interaction is logged and the data can be analyzed for customer service improvements. Backend systems integration allows workorders to be automatically generated when needed.
Info Desk Kiosk provides a cost-effective solution with commercially available hardware that can be scaled and configured in existing airport infrastructure and design
Info Desk Features/Capabilities
- Customer Self-Service
- Touchscreen
- Natural language
- Barcode scanning
- Workorder system
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